ParentSquare

ParentSquare is a unified communications platform Tempe Union High School District utilizes to communicate with student’s and their families. This includes emergency messages and everyday information. It provides a safe and secure way for administrators, school principals, teachers, staff, and parents to:

• Send and receive school and class information
• Share pictures and files
• See calendar items
• Sign up to volunteer
• Schedule parent-teacher conferences
• and much more… all in one centralized place!

Yes. All parents and/or guardians will automatically receive communications through ParentSquare when they enroll their student. ParentSquare is the primary tool for district and school communication. Individuals who do not activate their account in ParentSquare will still receive an email digest at the end of each day that communication is sent out to them. In an emergency, phone calls and text messages will also be sent.

If you are not receiving communications about your student in ParentSquare See I’m not Receiving Notifications from ParentSquare.

• Posts- Use for everyday outreach messages like daily announcements, classroom information from teachers, Information from club sponsors or Coaches. You can RSVP to an event, sign up for a parent teacher conference, complete a form, or privately comment on a post if you have questions.  Notifications for posts will be received based on the users preference; instant, digest or off, with digest being the default setting. 
• Alerts (Smart Alert) - Used for short reminders. Also used for immediate non emergency messages, like school closures, delayed start, early dismissal, after school or weekend activities cancelled. You may receive these messages via email and text, by phone only if a text message fails.
• Urgent Alerts- Use for school/district-wide messages when there is a critical threat or when a natural disaster strikes and speed of delivery is most important. You may receive these messages Via email and text, by phone only if a text message fails. These can not be opted-out of. 
• Notice (Auto Notices)- Important information that may be critical and requires your immediate attention and may have specific information about your student. 
• Attendance Notices: Automated notifications that inform you of your student’s absence or tardy for that day. 
• Direct Messages: 1 to 1 communication from a Teacher, coach or school staff member. You may also be added to a Group Conversation where all participants can interact with each other. Account registration is required to initiate a direct message with a teacher or staff member.

• From the website:
  • Click Messages in the sidebar.
  • Start a direct conversation by clicking New Message.
• From the ParentSquare App:
  • Tap on + to start a new message.
  • The child’s teacher and group owners will appear in the recipient box at the top of the page.
    OR
  • Type the first three letters of a name in the recipient box for other users to auto-populate.

No, you do not need the app. The app is for convenience. Families do not need to register their account or download the app to receive communications from their student’s school. For more information on the ParentSquare app, please go below. 

Register for ParentSquare from the App

Regístrese en ParentSquare desde la aplicación móvil

No worries, the process is easy! Families can log into the ParentSquare website or download the app using the email address or cell phone number they provided to their student’s school. Once you are logged in, you can set notification preferences and make sure you are ready to communicate with Tempe Union.

If you have received an Invitation email, but the link provided in invite has expired. 

1. Go to www.parentsquare.com/signin
2. Under Register, enter the email address the invite was sent to. 
3. Then follow the on-screen steps to set up and verify your account. 

If you have not received an invite

On the APP

• Download the ParentSquare app from your devices app store.
• On the app, enter your email or cell phone number. The email and/or cell phone number will match what the school has on record for you.  This will also be the email and phone number used to create your ParentVUE account. 
  • Register for ParentSquare from the App
  • Regístrese en ParentSquare desde la aplicación móvil

On the web

• Go to www.parentsquare.com/signin
• Under Register, enter the email address or phone number you have on file with your student’s school  the invite was sent to. 
• Then follow the on-screen steps to set up and verify your account. 

If the email or phone number is not recognized by ParentSquare, parents should log into their ParentVUE account to verify and/or update their contact information.  Or call your student’s school to have your contact information updated. ParentSquare will update the next day after a night sync with our student information system.

You may Reply to a Direct Message sent to you by teacher by text or email.

To begin a direct message thread with a teacher follow the steps below.

FIRST- If you have students enrolled in more than one school in the district or at another district, check the school name at the top and if you need to switch schools, tap the menu icon (three lines) at the top left, select schools then the specific school. 

Using the Mobile App (Español)

1. Tap the messages icon a the bottom of the screen 
2. Tap the + icon 
3. Select either Direct Message or Group Conversation

4. Tap the name(s) in the quick select list, you filter the list by People, Classes and Groups.
   Then tap the Add at the top.
5. Type your message in the New Message filed
6. Tap the paper clip to attach photos of files
7. Tap Send. Message will be sent immediately.

Using the ParentSquare website follow the directions linked below.

• Send a Message Using a Web Browser
• Enviar un mensaje utilizando un navegador web

Linked below are a few ways to learn more about ParentSquare.

Have Questions? How Contact Your School via ParentSquare - 

ParentSquare Help & Support Articles

• Parents, Guardians & Students, learn more about ParentsSquare -Parents & Guardians Help Articles English 
• Aprenda cómo comenzar y todas las opciones que tiene como padre y tutores legales de ParentSquare.

The default Notification setting for Email, Text and the mobile app, is set to “Digest”. This Digest message is sent out around 6pm nightly. This message will provide you with all the ParentSquare POSTS that were sent that day in a single notification.

However, teachers and school staff have the ability to override the digest setting and send a post out immediately. 

Direct Messages, Urgent Alerts, and Critical Notices (like attendance notification), will go out immediately when sent. You may receive these notifications anytime throughout the day. 

Follow the directions below to update your Post Notification settings. 

• Change Your Notification Settings for Posts 
• Establezca sus preferencias de notificaciones posteriores.

Parents & Guardians may update their email and phone number in their ParentVUE account. 

Your Contact information syncs from ParentVUE to ParentSquare nightly, so you should see the updated information in ParentSquare the next day. 

• ParentVUE Update Contact Information   
• Espanole- ParentVUE: actualizar la información de contacto

If you don’t have a ParentVUE account, contact your student’s school to have the following errors updated in our student information system. Contact Us

• Name misspelled
• Wrong email or phone number
• Missing a student on your account

• Students may visit the school's front office to update their primary cell phone number.
• Parents/Guardians may contact the student’s front office to update their students primary cell phone number. 
• Parents/Guardians may sign into their ParentVUE account, Select Online Registration and choose the Current Student Verification/Data updates packet. This will allow the account holder to update their contact information, emergency contact and student contact information. 

In any of the cases above, the nightly sync with our student information system and ParentSquare will update a student's phone number in ParentSquare.

If you are not receiving notifications from ParentSquare, follow the steps below to troubleshoot the issue. 

Not Receiving Emails

If you can sign into ParentSquare, please follow these steps on the ParentSquare Website: 

1. Log into ParentSquare 
2. Click on your name in the top right and click My Account. Check your email and phone number in ParentSquare.
   • If the phone number(s) and/or email address used for your account needs to be corrected or changed, Please log into your  ParentVUE account to Update your Contact Information. A nightly sync will update your Contact information in ParentSquare. 
     • ParentVUE Update Contact Information   
     • Espanole- ParentVUE: actualizar la información de contacto
3. Check your Post Notification Preferences in ParentSquare. To receive email notifications, select Digest or Instant. 
   • Change Your Notification Settings for Posts 
   • Establezca sus preferencias de notificaciones posteriores.
4. Make sure School Alerts are turned ON- this will ensure you receive more urgent communications sent by the school or district. 
5. Check your spam folder for emails from donotreply@parentsquare.com.
   • Add the domain ParentSquare.com or the email address donotreply@parentsquare.com to the email, see Safe Senders Settings for ParentSquare. (Hotmail, Gmail,  Yahoo, etc.) 
   • If using Gmail:
     • Go to Settings.
     • At the bottom of the pane, click Mail.
     • In the left pane, select Mail > Accounts > Block or allow.
     • Under Blocked Senders, select the address or domain you want to unblock, and then select.

Not Receiving Text Messages: 

• You may have opted out of receiving them- Text the word START to 66458. This will resume text messaging to your phone.

You do not have a cell phone number on file with your student’s school. See,  I think  my email address/phone number or other information is incorrect. How do I update it?, for more information on how to update your contact information.

We encourage families to not opt out entirely from ParentSquare communications. Rather update their Notification Settings to control how and when you would like to receive school to home and teacher to home notifications. 

If you do opt out, you will still receive any urgent notification in the event of urgent and critical alerts as well as attendance notifications.

Unsubscribe from Email: Click the Unsubscribe link in any email you receive

Text Messages: Click the Opt-Out link in the first text message you receive from ParentSquare. You can also reply STOP to any subsequent text you receive.

If you are believe you receiving communication by mistake, please email support@tempeunion.org for assistance

Preferred language allows all ParentSquare communication to be translated into your preferred language.  ParentSquare supports over 130 languages. 

You may also call your student’s school and request your Primary Language in our student information system be updated. After an overnight sync with ParentSqure, all communication going forward will be received in your preferred language.

You can quickly switch between multiple ParentSquare accounts without signing out and back in. This article explains how to add accounts, switch between them, and remove accounts you no longer want linked. Switch accounts in ParentSquare 

Why use switch accounts?

If you have multiple ParentSquare accounts—such as one for each child at different schools or a separate staff account—you can now switch between them seamlessly without logging out.